support

Write to us

For anything at all, email photo.custom.collage@outlook.com. It helps if you tell us your device, your iOS or Android version and what you were trying to do.

Subscriptions

How do I cancel Frame Pro?

On iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose Frame. On Android, open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions. Cancelling stops the next renewal; you keep Pro until the end of the period you already paid for.

I paid but Pro isn't unlocked

Open Frame, go to your profile and tap Restore purchase. Make sure you're signed in with the same Apple ID or Google account you used to pay.

How does the free trial work?

The yearly plan starts with a 3-day free trial. If you cancel before it ends, you won't be charged. If you don't, the yearly subscription starts when the trial ends.

Can I get a refund?

Refunds are handled by the store you paid through. On iOS, request one at reportaproblem.apple.com. On Android, see Google Play's refund help page.

Using Frame

Frame can't see my photos

Frame needs access to your photo library. On iPhone, go to Settings, Frame, Photos and choose Full Access, or add the photos you want under Limited Access. On Android, go to Settings, Apps, Frame, Permissions and allow Photos and videos.

My collage won't save

Check that Frame is allowed to add photos to your library and that your device has free space. On the free plan you can save 3 times a week; the counter resets 7 days after your first save.

Are my photos uploaded anywhere?

No. Your photos and designs stay on your device. Read the privacy policy for details.